🇺🇸 USA · Zoom AI Companion
Status: 🟩 COMPLETE 🟦 LIVING Last updated: 2026-06-26 Plain-English tagline: AI inside Zoom — meeting summaries, action items, transcripts, smart replies in chat, smart noise-suppression. Free with most paid Zoom plans (genuinely free, no extra add-on cost).
Front-matter facts
| Field | Value |
|---|---|
| Vendor | Zoom Communications (San Jose, USA) |
| Country / origin | 🇺🇸 USA |
| Recommended for Australian users? | ✅ Yes — Zoom widely used in AUS; AUD billing |
| Privacy summary | No training on customer audio / video / content; tenant-isolated; SOC 2, HIPAA |
| Free tier | Limited (Zoom Free plan has some AI Companion features) |
| Paid tiers | Bundled FREE with most paid Zoom plans (Pro, Business, Enterprise) — distinctive vs competitors charging extra |
| First released | September 2023 |
| Last reviewed | 2026-06-26 |
| Official site | https://zoom.us/ai-companion |
What it is
Zoom AI Companion is AI features built into Zoom — meeting recaps, smart summaries, action-item extraction, in-meeting questions, smart replies. Distinctive among competitors because it’s bundled free with paid Zoom plans rather than sold as a per-user-per-month add-on.
Features:
- Meeting summaries — generated post-meeting with key points + action items + decisions
- Smart Recordings — AI-enhanced recordings with chapters, highlights, transcription
- In-meeting Q&A — ask AI questions during the meeting (“what was discussed before I joined?”)
- Smart Compose — draft chat / email replies based on context
- Whiteboard AI — generate whiteboard content from prompts
- Calendar / scheduling assistance
- Productivity coaching for hosts (tips on meeting effectiveness)
For Zoom-heavy organisations (most enterprises with hybrid / remote work), AI Companion is the natural AI extension at no extra cost.
What you’d use it for
- Catch up on meetings you missed — read AI summary instead of watching recording
- Extract action items automatically (no more “who’s doing what?”)
- In-meeting questions — ask AI without disrupting flow
- Long meetings with many decisions — summary makes follow-up easier
- Multi-day events — daily / event summaries
- Smart noise suppression in calls
How to use from Australia
- Have a Zoom paid plan (Pro / Business / Enterprise)
- AI Companion is free with the paid plan — no add-on fee
- Toggle on in account settings if not default
- Features appear in meetings + post-meeting
- AUD billing via Zoom
What it costs
AI Companion: free with Zoom paid plans
- Distinctive positioning vs M365 Copilot (US10 add-on)
- Zoom’s pricing strategy is to bundle AI to compete on value
Zoom paid tiers (AUD)
- Pro: AUD ~$22/host/month — basic AI Companion
- Business: AUD ~$30/host/month — more AI features
- Enterprise: quoted — full AI + advanced security
Hidden costs
- AUS billing via Zoom; tax-invoice handling
How it compares to alternatives
| Capability | Zoom AI Companion | Microsoft Teams Copilot | Google Meet AI | Otter (standalone) |
|---|---|---|---|---|
| Bundled with platform | FREE with paid Zoom | US$30 add-on | Bundled with Workspace + Gemini | Standalone subscription |
| Meeting summaries | Excellent | Excellent | Excellent | Best (specialised) |
| Action items | Yes | Yes | Yes | Yes |
| In-meeting Q&A | Yes | Yes | Yes | Limited |
| AI-enhanced recordings | Yes | Yes | Yes | Limited |
| Best for | Zoom-centric orgs | Microsoft Teams orgs | Google Meet orgs | Cross-platform / external meetings |
For Zoom users, AI Companion is essentially free value — no reason not to enable.
Privacy / data handling
- No training on customer content — committed
- Tenant-isolated
- SOC 2 Type II, HIPAA, FedRAMP Moderate, GDPR
- For Aussie enterprise / health / government workloads, available compliance certifications
- AUS data routing via Zoom’s Asia-Pacific infrastructure
Recent changes
- 2026: AI Companion features expanded
- September 2023: AI Companion launched
Gotchas
- Free with paid plan is the headline feature — easy to forget AI is available
- AUS Zoom billing native via Zoom; ATO tax invoice
- For external meeting summaries (where you don’t control the Zoom org), Otter or Granola work cross-platform
- Some features require admin enablement at workspace level
See also
- Microsoft 365 Copilot 🟩 🟦
- Workspace AI (Meet AI) 🟩 🟦
- Slack AI 🟩 🟦
- Otter.ai 🟥
- Granola 🟥
- Fireflies.ai 🟥
- Microsoft Copilot 🟩 🟦